Customer Service Representative (Contact Centre Agent) - Remote in Bali

Join Alliance Medinet, a leading provider of customer service solutions, as a Customer Service Representative (Contact Centre Agent) and become part of a dynamic team dedicated to delivering exceptional support to our clients. Based in Bali, Indonesia, you'll be responsible for handling customer inquiries, resolving issues, and ensuring a seamless experience for our valued clients. This role offers a unique opportunity to work remotely while contributing to a company that is committed to innovation and excellence in customer service.

In this role, you will handle a high volume of customer interactions daily, using tools like Zendesk and Freshdesk to manage and track inquiries. You'll be the first point of contact for our clients, providing them with timely and accurate information to address their needs. This position is ideal for someone who is passionate about customer service, thrives in a fast-paced environment, and is eager to grow their career in the contact centre industry.

Alliance Medinet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Use CRM systems like Zendesk and Freshdesk to manage and track customer interactions.
• Provide accurate and timely information to customers, addressing their needs and concerns.
• Collaborate with other departments to ensure seamless customer service and resolve complex issues.
• Monitor and maintain service level agreements (SLAs) to ensure high standards of service.
• Maintain detailed records of all customer interactions and updates.
• Participate in training and development programs to enhance skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven experience in handling high volumes of customer inquiries.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using CRM systems like Zendesk and Freshdesk.
• Familiarity with contact centre best practices and metrics.
• Ability to work independently and as part of a team.
• Bachelor's degree in Business Administration, Communications, or a related field is a plus.

🛠️ Keahlian

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