Airport Customer Service Representative - Spring Airlines

Join Spring Airlines as an Airport Customer Service Representative at Soekarno-Hatta International Airport (CGK) in Jakarta! This is your opportunity to become the face of our airline, delivering exceptional service to passengers while ensuring smooth operations at one of Indonesia's busiest airports. As part of our dedicated team, you'll handle passenger inquiries, manage check-in processes, and address any issues that arise, all while maintaining a warm and professional demeanor.

Spring Airlines is a dynamic and growing airline committed to providing top-notch travel experiences. With a fleet of modern aircraft and a focus on customer satisfaction, we're proud to be a trusted name in Indonesian aviation. Our team is the backbone of our success, and we're looking for passionate individuals like you to join us on this exciting journey.

📋 Tanggung Jawab Pekerjaan

• Assist passengers with check-in, boarding, and baggage handling using our in-house system, SkyPass.
• Provide accurate and friendly information to passengers regarding flight schedules, ticket changes, and cancellations.
• Handle passenger complaints and concerns, ensuring their issues are resolved promptly and professionally.
• Work closely with ground staff to ensure smooth airport operations and timely departures.
• Maintain a clean and organized workstation, following all health and safety protocols.
• Adhere to company policies and procedures, including security and baggage handling guidelines.
• Participate in team meetings and training sessions to stay updated on best practices and new procedures.
• Represent Spring Airlines positively at all times, both internally and externally.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the aviation industry.
• Fluent in English and Indonesian, with excellent communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with airport operations and procedures.
• Valid SIM card for communication purposes.
• Willingness to work shifts, including weekends and holidays.
• Bachelor's degree in a related field is a plus.

🛠️ Keahlian

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