Front Desk Receptionist - Customer-Facing Role in Bali

Join Inazume in beautiful Bali as a Front Desk Receptionist and become the welcoming face of our dynamic team! This is a fantastic opportunity for customer service enthusiasts—whether you're a fresh graduate or an experienced professional—to grow in a supportive, fast-paced environment. As a Front Desk Receptionist, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. With Inazume's commitment to excellence, you'll have the chance to develop your skills and advance your career in the hospitality industry.

Inazume is a renowned hospitality company with a rich history of providing exceptional service. Located in the heart of Bali, our property offers a perfect blend of luxury and comfort. Every day, you'll interact with guests from around the world, providing them with a warm and friendly reception. You'll be responsible for managing check-ins and check-outs, handling guest inquiries, and ensuring our reception area is always welcoming and organized. This role is perfect for someone who thrives in a customer-facing position and enjoys creating positive guest experiences.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and friendly reception.
• Manage check-ins and check-outs, including verifying guest details and issuing keys or room cards.
• Handle guest inquiries and provide information about our property and local attractions.
• Maintain a clean and organized reception area, including managing the front desk and guest registration.
• Process payments and manage the front desk cash register, ensuring accurate and timely transactions.
• Coordinate with housekeeping and other departments to ensure smooth guest operations.
• Assist with event and conference arrangements, including managing guest lists and coordinating with vendors.
• Uphold Inazume's high standards of customer service and professionalism.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in a customer service or front desk receptionist role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills, with the ability to manage a busy reception area efficiently.
• Proficiency in English, both written and spoken, is required.
• Basic knowledge of hotel management systems and front desk software, such as Opera or PMS.
• Familiarity with local regulations and procedures, including guest privacy and security protocols.
• Ability to work well under pressure and in a fast-paced environment.
• Passionate about providing exceptional customer service and creating positive guest experiences.

🛠️ Keahlian

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