Customer Service Executive (Order Processing / FMCG) - Bali, Indonesia

Join Zen Career in the heart of Bali and become part of a dynamic, fast-paced team where innovation meets opportunity. As a Customer Service Executive specializing in Order Processing for the FMCG (Fast-Moving Consumer Goods) sector, you will play a crucial role in ensuring our customers' orders are processed efficiently and accurately. Located in vibrant areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be part of a team that thrives on creativity and excellence.

In this role, you will handle inbound and outbound calls, manage customer inquiries, and process orders with precision. Using tools like Zoho CRM and Salesforce, you'll ensure seamless communication and smooth order fulfillment. This is your chance to grow within a company that values your skills and offers competitive compensation of USD 3000 - 4000 per month.

📋 Tanggung Jawab Pekerjaan

• Process and manage customer orders with high accuracy, ensuring timely delivery and customer satisfaction.
• Handle inbound and outbound calls, providing excellent customer service and resolving inquiries promptly.
• Utilize Zoho CRM and Salesforce to track customer interactions and manage order statuses.
• Collaborate with the sales and logistics teams to ensure smooth order fulfillment.
• Maintain detailed records of customer interactions and order processing activities.
• Assist in training new hires and supporting team members as needed.
• Stay updated with industry trends and best practices in FMCG order processing.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, order processing, or a related role in the FMCG sector.
• Proficient in using Zoho CRM and Salesforce.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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