IT Technical Support Specialist (Bali - Hybrid/Remote)

Join Prescon, a dynamic leader in IT solutions, as our IT Technical Support Specialist in the heart of Bali! We’re looking for a proactive problem-solver to ensure seamless IT operations across our hybrid/remote teams in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua. Prescon is a growing company with a strong reputation for innovation and client satisfaction, offering a unique opportunity to work in a vibrant, tropical setting while contributing to cutting-edge IT projects.

As an IT Technical Support Specialist, you’ll be at the forefront of troubleshooting and resolving technical issues, ensuring our teams have the tools they need to thrive. Daily, you’ll work with a variety of IT systems, including Windows, macOS, and Linux, and you’ll leverage tools like ServiceNow, Jira, and Microsoft Teams to streamline support processes. This role is perfect for someone who thrives in a fast-paced environment and enjoys helping others while growing their technical expertise.

With competitive compensation and a supportive work culture, Prescon offers more than just a job—it’s a chance to be part of a team that values creativity, collaboration, and continuous learning. If you’re passionate about technology and eager to make a difference, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide technical support to end-users, ensuring smooth operation of IT systems and applications.
• Troubleshoot and resolve hardware, software, and network issues promptly and efficiently.
• Install, configure, and maintain IT infrastructure, including servers, workstations, and peripherals.
• Monitor system performance and implement improvements to enhance efficiency and reliability.
• Document technical issues, solutions, and procedures for future reference.
• Collaborate with cross-functional teams to ensure IT solutions meet business needs.
• Stay up-to-date with emerging technologies and industry best practices.
• Offer training and guidance to end-users on IT tools and systems.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT technical support or a similar role.
• Proven expertise in troubleshooting and resolving technical issues.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Familiarity with IT support tools such as ServiceNow, Jira, and Microsoft Teams.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.

🛠️ Keahlian

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